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Open ares118 Legal access with clear policy contacts

ares118 puts Legal access, account records, wallet checks and a clear contact route in one place, so you can resolve a policy question before opening an account.

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Read Legal terms before opening your account

ares118 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal notice sets out the conditions that apply when you create, use or close an account. It covers eligibility, identity details, phone verification, wallet ownership checks, permitted access and the records needed to resolve a payment or account query. Access depends on local law, so

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Indonesian availability can differ by location and circumstance. Before using DANA, OVO, GoPay or QRIS, check that the wallet details match your account information. Bank transfer and virtual account records may also be requested when we investigate a status mismatch. We may restrict access while a
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policy, identity or payment question is being checked. The notice explains how to contact us, request a correction and ask what account information is retained. Keep your login details private and read the current wording before you proceed.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Choose the right Legal contact path

A clear contact route helps us answer Legal questions without exposing unnecessary account details.

Policy contact form Send a question about Legal wording, access conditions or account closure through our contact form. Include the page name and your registered phone number so we can connect the request to the correct record.

Cashier status path For a wallet or transfer discrepancy, open the cashier-status path after login and attach the payment reference. We check DANA, OVO, GoPay, QRIS, bank transfer and virtual account details against the account record.

Account access help If phone verification or login blocks a Legal request, use account help from the sign-in screen. We can explain the next verification step without asking you to send a password or full wallet credentials.

DATA PRACTICES

Browse ares118 policy handling in detail

Legal handling is easier to understand when each data action has a clear reason. We use account, device and payment details to protect access, check ownership and answer requests; we do not…

Account data

We use your registered phone number and account details to confirm access, connect a Legal request to your record and identify duplicate or conflicting account information during a policy check.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference may be retained with the related account record so we can investigate ownership and status questions.

Cookies

Cookies help keep sign-in and policy pages working across your mobile browser or desktop session. You can manage browser cookie settings, though some account steps may then require another sign-in.

Account security

Phone verification is required before account access, and support will not request your password. Keep your sign-in details private and contact us through the account route if access appears unusual.

Retention

We retain relevant account, verification and payment records for the period needed to operate the Legal process, resolve disputes and meet applicable obligations where local law permits.

Change requests

To request correction, access or deletion of eligible account details, contact us from the registered account route. Describe the specific record, and we will explain the next identity check.

Check ares118 Legal questions

These Legal answers address the account, data and access questions we hear most often from Indonesian customers. If your circumstances are different, contact us through the secure account route and include the relevant payment or verification reference.

Legal covers account eligibility, phone verification, wallet ownership checks, data handling, cookies, retention, access conditions and the contact route for corrections or other policy requests.

Access depends on local law and your circumstances. You can read the Legal wording before opening an account, then complete phone verification only where local law permits.

We may need your registered phone number, account details and payment reference when checking access or ownership. We use only the information relevant to the specific Legal request.

Contact us through the registered account route, name the record that needs correction and complete any identity check we request. We will explain the next step for that Legal request.

DANA and QRIS references may be linked to the related account record to check payment ownership and status. Do not send a password or full wallet credentials in a message.

Yes. Send a retention or access request through the secure contact route. We may verify your identity first, then explain which account, verification or payment records apply.

Use account help from the sign-in screen or the policy contact form. Include your registered phone number through the secure route, and we will explain whether verification or local-law conditions apply.

Open ares118 Legal access with clear policy contacts

Choose the right Legal contact path

Browse ares118 policy handling in detail

Account data

Payment records

Cookies

Account security

Retention

Change requests

Check ares118 Legal questions

01 What does Legal cover on ares118?

02 Can I access ares118 Legal pages from Indonesia?

03 What data does Legal require for an account?

04 How do I request a correction to my account record?

05 How are DANA and QRIS details handled under Legal?

06 Can I ask what ares118 retains about my account?

07 Who should I contact about a Legal access block?

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